FREQUENTLY ASKED QUESTIONS

Q: Do I get testers with my order?
A: Yes! First orders always come with free testers for products that can be tested. So, for example, you will get a lotion and hand crème tester but not a soap or bath salt tester. If you want them on re-orders, just tell us so in the NOTES/COMMENTS SECTION of your order.

Q: I want to do a “first time” custom program, but don’t know how to get started…..
A: Follow these steps: (1) decide what line you want to work from. The lines that are available are: Demoiselle, Sea Garden and Cowgirl.  There is also  a special CUSTOM PREPACK (item CSTM06) which comes with free merchandise and is your best selection (see the prepack section and you need only order that 1 item to get the whole assortment) ; if not…. (2) Choose the products from our shopping cart that you want to buy from the available lines and then choose “custom label” from the drop down menu after each item you chose. Then, in the comments section of your order write “CUSTOM ORDER” and go to the CUSTOM INFO LINK (accessed from the home page) fill it in and print it out and tell us what you would like on your label and in what scent you would like the collections. Then you fax it to us and we will match it up with your order. The best selling scents for the custom program are Floral Citrus, Waterlily & Lotus Flower, Lemongrass & Verbena, Orange Blossom, Key Lime and Grapefruit Juniper Lavender….here’s an examples of what you can write (you can adapt this to your own requirements) CUSTOM LABEL, FLORAL CITRUS SCENT,  PLP0715  (or whatever label you want) or note that you will send us the artwork and then send it to: art@kissmeinthegarden.com . (3) We will put art together for you and email it to you. You will not be charged until you approve your artwork and your order is ready to ship.

Q: How long does the custom program take?
A. We will process your order within 5 days of receiving it and you should see art within 7 business days. Once approved, your order should ship within 7 business days from the date of your approval.

Q: What if I want more than one custom collection?
A: Please place your orders separately for each custom collection and in the NOTES/COMMENTS SECTION you can write something like this: Custom label # 1, LABEL: PLP0715 in PINK COLOR-- FLORAL CITRUS SCENT   and then for the other Custom label #2, PLP0715 in GREEN COLOR with lemongrass scent. 

Fax (818) 576-1199. 

REPS: Please have a rep come see you—that is the best way to learn about the products and smell the fragrances. The reps are listed on our main page. If a rep can’t come to see you, you can order our TRIAL PACK. You can find it on our PRODUCT PAGE (access it by going to the HOME page and clicking SHOP) . If you place an order after purchasing the trial pack, we will credit your account for the cost of the pack.

Q: What does it mean to be “PARABEN-FREE”?
A: There are chemical ingredients called “parabens” (AKA Methylparaben and Propylparaben) that are commonly used as preservatives. They are in just about everything that uses preservatives (look at your shampoos, conditioners, facial make up, food….etc.) Only a tiny amount of these preservatives are used (1/10th of 1 %) in most cases. However, the American Cancer Society recently said that they think that there may be a link between these preservatives and cancer. I have had the people from the companies that make this ingredient in my office and they assured me that there has never been a link between these two things. However, because there is some concern, we revised our products and have taken the parabens out. As of November 1, 2005 all of our women’s products are paraben free.

Q: What should I tell my customers about the products?
A: In every order you will receive product pamphlets to give out to your customers. Theya re filled with great info and have a space on the back for you to put your store info.